EEOC Seeks Input on Measuring the Quality of Its Services

The Equal Employment Opportunity Commission (EEOC) has announced that it is inviting public input into a Quality Control Plan (QCP) under development as part of its Strategic Plan.

In February 2012, the EEOC approved a Strategic Plan for fiscal years 2012-2016.  This Strategic Plan establishes a framework for achieving the EEOC's mission to stop and remedy unlawful employment discrimination by focusing on strategic law enforcement, education and outreach, and efficiently serving the public.  The second performance measure of the plan requires the EEOC to approve a Quality Control Plan.  The QCP will revise criteria to measure the quality of agency investigations and conciliations throughout the nation.

The agency said it encourages participation from individuals, employers, advocacy groups, agency stakeholders and other interested parties.  While no specific format is required, the EEOC said it is most interested in recommendations for quality measurements of investigations or conciliations, or general recommendations for improving the quality of the agency's intake process, investigations and conciliations.  

Suggestions must be submitted by 5 p.m. EDT on Friday, March 1, 2013, to strategic.plan@eeoc.gov or received by mail at Executive Officer, Office of the Executive Secretariat, U.S. Equal Employment Opportunity Commission, 131 M Street NE, Washington, DC 20507.


NOTE: The details in this blog are provided for informational purposes only. All answers are general in nature and do not constitute legal advice. If legal advice or other expert assistance is required, the services of a competent professional should be sought. The author specifically disclaims any and all liability arising directly or indirectly from the reliance on or use of this blog.
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